Clearances and Mandated Reporter Training

Time required: 2-3 weeks

Cost: Waived one time in a 5-year period*

Reason for request: Volunteer

1. Go to https://www.compass.state.pa.us/cwis/public/home
2. Login or Create a Keystone ID account
   • This account will be used to check the status of your clearance application and for future website use.
   • Once created, you will receive an email confirmation and temporary password; you must wait to receive this information before moving forward with your application.
   • Click on the Child Welfare Portal link within your email.
3. Return to https://www.compass.state.pa.us/cwis/public/home
   • Select Login
   • Select Access My Clearances
   • Select Continue after scrolling down to the bottom of the page.
4. Re-enter your Keystone ID and temporary password.
   • You will then be prompted to create a permanent password.
   • Once your permanent password is created, you will be redirected back to the login page.
   • Enter your new password and Keystone ID.
5. Agree to the Terms and Conditions
6. Scroll to the bottom of the page and click Continue.
7. Select Create Clearance Application.
8. Follow the instructions outlined on the website to complete the application.
   • Application purpose: Volunteer
   • Volunteer Category: Other
   • Agency Name: Susquehanna Valley CASA
9. Complete application information screens.
10. Review the application summary as displayed.
11. Certify the application and provide your e-signature by typing in your first and last name ONLY
12. Select Finalize and Submit Application.

What are the next steps of the process after I submit my application?

1. You will receive a confirmation email once your application has been successfully submitted. Please save this confirmation email for your personal records as proof of submission.
2. The PA Department of Human Services will process your application and you will receive email notification of the outcome within 14 days.
3. Log in to your account to download your clearance certificate.
4. Once you have received your clearance certificate, please email it to zfinn@susquehannavalleycasa.com or print it out and mail it to:  PO BOX 885 Sunbury, PA 17801

If you have trouble accessing the Child Welfare Portal website at any point, please contact the DHS Help Line at 1-877-343-0494. Between 8:30 a.m. and 4:45 p.m. Monday through Friday.

*If you have requested and received a Child Abuse Clearance as a volunteer within the last 57 months you will be required to pay a fee to DHS when requesting this clearance for CASA.  Provide a copy of your payment receipt, along with your new clearance certificate, and CASA will reimburse you the fee.

You must register and schedule an appointment before you arrive for fingerprinting. Registration is available online 24 hours a day, seven days a week.

1. Go to https://uenroll.identogo.com
2. Enter service code - 1KG6ZJ
   • Click "GO"
3. Select "Schedule or Manage Appointment".
4. Complete all sections of the form.
   • Click "Next".
5. Enter citizenship information.
   • Click "Next"
6. Answer the 3 personal questions.
   • For the question that says: “Do you have an Authorization Code (Coupon Code) that you will be using as a method of payment?” Select NO and then click "Next"
7. Continue entering personal information.
   • Click "Next"
8. Enter your current mailing address information.
   • Click "Next".
9. Select the required document that you will provide during fingerprinting for verification (i.e. Driver’s License, state id, etc.)
10. Search for an Enrollment Center for a location for fingerprinting.
    • Click "Next".
11. Select Date and Select Time for fingerprinting appointment or checkbox for Walk-In (scheduled appointments take priority over walk-ins).
    • Click "Submit".
12. You will receive an email confirming your registration.
    • Print your email confirmation and take it with you.
13. Report to the IdentoGO location identified in the confirmation letter.
    • DO NOT FORGET TO BRING YOUR REQUIRED DOCUMENTS (AS OUTLINED IN YOUR CONFIRMATION LETTER) TO CONFIRM YOUR IDENTITY.

Please note:  Payment is required on site at the appointment.  There is no option to pay ahead of time.  You may pay with a business check, money order, or credit/debit card.  Each individual needing a clearance will pay out-of-pocket and submit the required paperwork with their information.  The registration confirmation letter is not accepted as evidence of payment by fingerprinting center staff, nor by Susquehanna Valley CASA.  You must obtain an actual receipt for CASA to reimburse the expense.